1. Our Commitment

At Storly, we want you to be completely satisfied with our AI-powered storytelling platform. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting them.

2. Subscription Refunds

2.1 Monthly Subscriptions

• 7-Day Money-Back Guarantee: If you're not satisfied with your subscription, you can request a full refund within 7 days of your initial purchase
• Renewal Refunds: Refunds for monthly renewals may be granted on a case-by-case basis if requested within 48 hours of the renewal charge
• Cancellation: You can cancel your subscription at any time to prevent future charges, but the current billing period is non-refundable after the 7-day window

2.2 Annual Subscriptions

• 30-Day Money-Back Guarantee: Full refund available within 30 days of purchase
• Pro-Rated Refunds: After 30 days, refunds may be granted on a pro-rated basis for exceptional circumstances

3. Donation Refunds

Donations made to our "Sponsor a Child" program are generally non-refundable, as they directly support children in need. However, we will consider refund requests in the following situations:

• Duplicate charges or processing errors
• Unauthorized charges
• Technical issues that prevented the donation from being processed correctly

4. Non-Refundable Items

The following are non-refundable:

• Free trial periods (as no payment was collected)
• Subscription fees after the money-back guarantee period
• Usage of premium features during the subscription period
• Stories created, exported, or downloaded during the subscription period
• Partial month subscriptions after services have been used

5. Exceptional Circumstances

We may grant refunds outside of our standard policy in exceptional circumstances, including:

• Service outages or technical issues that prevented you from using the platform
• Billing errors or duplicate charges
• Unauthorized account access or fraudulent charges
• Medical emergencies or other hardship situations (evaluated case-by-case)

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Submit a refund request using our contact form with the subject "Refund Request"
2. Provide Information: Include your account email, order/transaction ID, and reason for the refund request
3. Wait for Response: We will review your request and respond within 2-3 business days
4. Processing Time: If approved, refunds are processed within 5-10 business days to your original payment method

7. Refund Processing

Once a refund is approved:

• You will receive a confirmation email
• The refund will be credited to your original payment method
• Processing time varies by payment provider (typically 5-10 business days)
• Your subscription will be cancelled, and you'll lose access to premium features
• Any stories created during the subscription period will be retained in your account

8. Cancellation vs. Refund

Cancellation: Stops future billing but doesn't refund the current period

Refund: Returns your payment and cancels your subscription

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.

9. Disputed Charges

If you notice an unauthorized or incorrect charge:

• Contact us immediately using our contact form
• We will investigate and resolve the issue within 48 hours
• Do not file a chargeback before contacting us, as this may delay resolution

10. School & Organization Refunds

Schools, educational institutions, and organizations with special pricing may have different refund terms. Please use our contact form for details specific to your agreement.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to active subscribers.

12. Contact Information

For questions about our Refund Policy or to request a refund:
Use our contact form for all refund inquiries
Website: https://storly.world